May 2021: Instructional Support – Program and Faculty Resources

Zendesk will continue to serve as a hub for all resources and requests for faculty and administration. Faculty, staff, and students in need of any type of support or event support/coordination, are encouraged to reach out via Zendesk by submitting requests or speaking with a member from the Instructional Support team. The toll-free phone number is 844-654-9872. The hours of operation for Instructional Support are 8am – 7pm. The OCI team that we share the Zendesk platform with are available for additional support from 9am – 9pm. 

Training Underway for Summer 2021
We encourage all instructors to take advantage of these resources prior to the launch of their course, but especially any instructors who haven’t taught since last Summer or are teaching in a modality that is new for them.

These intensive trainings and workshops began on March 29th and will run up to the start of the Summer 2021 term. You can find a list of our current offerings on our Calendly registration page.

Popular trainings and workshops include:

  • Canvas Training
  • Panopto Demonstration
  • Zoom Training
  • Zoom Practice for Remote Instruction
  • HyFlex Faculty Forums
  • HyFlex Workshops